Cleaning & care
Routine cleaning, maintenance and material-specific care.
Care & Support
Keep the finish looking its best.
The right care depends on the material and finish. Find practical cleaning guidance, help with identification and a clear route to report a surface issue with the information needed for assessment.
CleaningInstallationEdges & detailsDocuments
Support Topics
Start with the kind of help you need.
Installation support
Preparation, application and detailing questions.
Edges & joins
Questions around corners, seams, transitions and terminations.
Surface condition
Marks, lifting, bubbles or other visible conditions.
Documents
Technical data, installation guides and current files.
Samples & matching
Finish identification, replacement reference and sample requests.
Troubleshooting
Describe the condition before assuming the cause.
Edge lifting
Check substrate preparation, location, exposure and installation detail.
Send close photos, wider context and material/project reference.
Bubble / trapped air
Check application stage, surface condition and whether the issue is local or repeated.
Do not puncture or modify the material until the correct procedure is confirmed.
Cleaning mark
Identify the cleaner used, contact time and surface finish.
Stop using the product and test approved cleaning methods only.
Colour / finish mismatch
Confirm material code, batch/project reference, lighting and adjacent surfaces.
Send photos in neutral light plus the sample/reference used for approval.
Cleaning Basics
Keep daily care simple and material-specific.
Routine cleaning
Use product-approved mild cleaning methods and soft materials.
Troubleshooting
Document lifting, bubbles, marks or finish mismatch before attempting repairs.
Support request
Provide material code, photos, substrate details and installation history.
Record issues
If a condition persists, photograph it and keep the product/project reference available.
Common Questions
Short answers for common support situations.
Where do I find the installation guide?
Use Technical Documentation and select the material family and guide type.
Can I use any household cleaner?
Use only cleaning methods that are approved for the selected material.
What should I send when reporting an issue?
Include material code or project reference, photos, location, substrate/application details and what changed before the issue appeared.
How do I match a finish used on an older project?
Share the existing material code or project record where possible and request a current sample for comparison.
Where do I request samples?
Use the Request Samples page and include the application or reference image if you need help narrowing the range.
When to Contact Us
Give the support team enough context to assess the condition.
A clear support request reduces back-and-forth and avoids guessing.
Material name / code or project reference
Clear close-up photos
Wider photo showing the full surface / location
Substrate and application details
When the issue first appeared
Cleaning / installation actions already taken
Still need help with a material or project condition?
Send the material reference, photos and a short description of what you are seeing.